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How slot aladdin Protects Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and separated from public systems.

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PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

Team online

Email Support

Write to our data protection team at [email protected]. We respond to data access and deletion requests within seven business days.

Live Chat

Open live chat in your account lobby, available 09:00–23:00 Indonesia time Monday to Sunday. Ask about your privacy rights or request your data record.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to view what we hold and update your contact preferences at any time.

DATA SECURITY & CONTROL

How We Keep Your Information Safe

Encryption & Storage

All payment data — DANA, OVO, GoPay and QRIS account details — is encrypted with industry-standard TLS 1.2. We store encrypted backups offline to prevent unauthorised access.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count page visits. You can disable non-essential cookies in your browser settings without affecting account access.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and cross-check your withdrawal address against your account registration details.

Third-Party Access

We do not sell your data. Payment processors and fraud-detection partners see only what they need to complete your transaction or prevent abuse; they are bound by confidentiality agreements.

Account Security

Enable two-factor authentication in your account settings to add an extra layer of protection. We also scan for suspicious logins and will alert you if we detect activity from an unfamiliar device.

Data Retention & Deletion

Inactive accounts are archived after two years. Request permanent deletion at [email protected]; we'll remove your data within 30 days where local law permits.

Frequently Asked Questions About Your Privacy

When you close your account, we keep your transaction history and personal details on secure, encrypted servers for compliance reasons. If you request permanent deletion, we'll remove your data within 30 days where local law permits. Some information tied to completed DANA, OVO, GoPay and QRIS withdrawals must remain for anti-money-laundering checks.

Yes. Go to Settings > Privacy & Data in your lobby to download a snapshot of your account information, or email [email protected] to request a full data export. We'll send it within seven business days. The export includes your name, email, phone, deposit and withdrawal records, and device history.

No. Payment details are tokenised — we store a secure token instead of your actual card or wallet number. The token lets us process withdrawals to your original payment method without ever holding the raw details. Only your payment processor sees your full account information.

Click the unsubscribe link at the bottom of any promotional email, or go to Settings > Communications in your account and turn off marketing messages. We'll stop sending promos within 24 hours. You'll still receive transactional emails about deposits, withdrawals and account security.

Only our customer-support and fraud-prevention teams have access to your account data, and only when necessary to resolve your issue or investigate suspicious activity. All staff sign confidentiality agreements. Our support team in Jakarta and other regional centres operate under the same privacy standard.

Contact us immediately at [email protected] or use live chat in your lobby. We'll verify your identity, check your account for unauthorised activity, and guide you through resetting your password and enabling two-factor authentication. If fraud is confirmed, we'll work with your payment provider to reverse any unauthorised DANA, OVO, GoPay or QRIS transactions.

We do not sell your data. We share information only with payment processors, fraud-detection services and, where required by law, regulatory authorities. All third parties are bound by strict confidentiality agreements and process your data only as needed to serve our service or comply with legal obligations.

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